ScriptCheck onboarding guide: England

Your ScriptCheck onboarding guide

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England

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Streamlining your dispensing process with ScriptCheck

Clinical checks are an essential part of ensuring safe and effective treatment. Yet in many cases, pharmacists are required to repeat these checks for stable repeat prescriptions, even when there are no changes to the patient’s medication or condition. ScriptCheck® in ProScript Connect® streamlines this process by determining if a clinical check has been performed within the last 12 months. If something has changed, it flags the prescription for review. If everything is the same, it moves straight to dispensing — no unnecessary checks, no wasted time.

Once the clinical check is complete, ScriptCheck’s integrated scanning module helps ensure that the right label is applied to the correct pack and given to the correct patient, further reducing the risk of errors. You can now enhance your ScriptCheck workflow with online clinical check capability, giving you more flexibility in how and where clinical checks are completed. Your ScriptCheck onboarding journey starts here — read on to follow our step-by-step guide to getting started.

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Introducing your Customer Success team

Alex Castle Customer Success Pharmacy Lead

As your Pharmacy Customer Success team, our priority is to ensure you feel confident, supported — and fully equipped to make the most of your new solution. From onboarding through to everyday use, our Customer Success Managers are here to guide you, help you unlock value, and support you with any questions along the way. This guide outlines exactly how we’ll support you at every stage of your journey.

On the following pages, you will find guidance on the actions you need to take, as well as information about what to expect in the next stages of the process. Our goal is simple — to make your experience smooth, successful, and tailored to the needs of your pharmacy. Thank you for choosing Enlivio to support your pharmacy — we’re excited to be working with you.

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Your onboarding journey

Stage 2: Log in to your Enlivio Go account

Stage 3: Place your order

Stage 4: Book your install and training

Stage 6: Installation and training

Stage 7: Ongoing support

Stage 1: Check your eligibility

Stage 5: Prepare for your visit

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Check your eligibility

Not sure? Let’s talk

Is ScriptCheck right for your pharmacy? ScriptCheck is designed to bring speed and efficiency to everyday dispensing. For some specialised workflows, it may offer limited benefit at this time. We’re continuing to develop our roadmap — so over time, capability may improve alongside these areas. Before placing an order, it’s helpful to consider whether any of the following make up a significant part of your daily activity:

If one or more of these workflows are central to how your pharmacy operates, we’re happy to help you work out whether ScriptCheck is the right fit.

sales.ehcp@enliviohealth.com

Robot dispensing

MDS (monitored dosage systems) High volumes of MDS activity may not be well supported in ScriptCheck today.

Instalment dispensing

If a large proportion of items are processed through a dispensing robot, ScriptCheck may provide limited additional value at present.

Pharmacies dispensing a large number of instalment prescriptions may see reduced benefit from ScriptCheck at this present stage.

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Log in to your Enlivio Go account

If you are already set up with an Enlivio Go account, you’ll first need to log in to place your order. Head here and log in, ready for the next step. Need help logging in? If you need help resetting your password, head here. Please note — there may be a short delay between clicking the password reset link and receiving the email. We appreciate your patience. New to Enlivio Go? Enlivio Go is your go-to place for support and learning. Inside, you’ll find everything from module tours and interactive training to helpful webinar recordings and other useful resources — all designed to help you get the most from your system.

Checklist

• Log in if you already have an Enlivio Go account

• Get help resetting your password

• Create an Enlivio Go account if you don’t have one already

Follow this guide to set up a new Enlivio Go account.

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Place your order Enlivio Go is where you’ll be able to place your order for ScriptCheck. You can also easily log and track support tickets, get updates on your cases, and stay in control of any issues that need our help.

Please note: In some cases, your pharmacy location means you won’t be able to book your own training and installation. If this applies, you’ll be notified when you submit your order, and our Delivery Operations team will contact you directly to schedule your training and installation.

Checklist • Place your order on Enlivio Go here for ScriptCheck

• After placing your order, please wait for your confirmation email to book your training

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Book your installation and training

Once your order is placed, the next step is to book your installation and training — both will take place on the same day.

It’s important that you book your slot within two weeks of placing your order, as we can only hold your order for this timeframe. If a booking isn’t made, your order may be cancelled.

Checklist

• Book your installation and training here by clicking

on the relevant work order from your list

Your appointment will include a remote installation followed by a half day training session. You’ll also receive a simple step-by-step guide to help you prepare. After booking, keep an eye on your inbox — your confirmation will arrive in a separate email. You’ll also get a reminder one week

before your appointment — and on the day itself, we’ll let you know when we’re on our way. If plans change, don’t worry — you can easily reschedule via Enlivio Go. To do so, open your work order and select reschedule from the bottom right corner.

• Review the

step by step guide

• Look out for your booking confirmation email

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Prepare for your visit

Installation and training

To help you get the most from your installation and training, you’ll have an implementation checklist to work through before the day. This includes links to key Knowledge Base articles in Enlivio Go, giving you a head start and helping ensure your session runs smoothly. As a quick reminder, please leave your machines powered on the night before your appointment.

This allows our team to access your systems efficiently and ensures a seamless start to your remote installation and onsite training. If you’re already using ScriptCheck and are simply booking an upgrade, please ensure you clear down your dispensing queue in the app the night before installation.

Your ScriptCheck installation will be carried out remotely by our Internal Deployment Team, so there’s nothing you need to do on the day. The only thing we ask is that your machines are left powered on the night before — this helps us complete your installation smoothly.

Your training will take place on site. Morning sessions run from 9am to 12pm, and afternoon sessions run from 1pm to 4pm. During the session, your trainer will work with you and your team to help you feel confident using ScriptCheck from day one.

Checklist

Checklist

• Review the implementation checklist — including the linked training articles • Work through the checklist one week before your installation and training • Leave machines powered on the night before your remote installation • If you’re already using ScriptCheck, clear your dispensing queue in

• Make sure your team is aware of the training time

• Have staff available for the full training session (AM or PM)

Have a question about your order?

If you have any questions between now and your installation and training, your Customer Success team is here to help. You can reach us anytime at:

the app the night before installation

pharmacyonboarding@enliviohealth.com

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Stage 7: Go live and training Your ‘go‑live’ marks the point your practice begins dispensing through ProScript Connect. Go live day also forms the first day of your training and support programme, giving your team hands‑on guidance as you move into live dispensing and continuous working. Training and support are delivered across two dedicated on‑site days, designed to help your team build confidence progressively — first through supported live working, and then through focused follow‑up training once you’re up and running.

What’s covered across the two sessions

Together, you will: • Review and complete your go‑live readiness checklist • Carry out end‑to‑end testing of dispensing workflows • Begin live dispensing in ScriptCheck • Receive hands‑on guidance and coaching throughout the day

On go live day, your Enlivio trainer will be on site to support your team as you begin dispensing through ScriptCheck. The focus of the day is helping your dispensary move confidently into live working, reinforcing core workflows and providing real‑time support.

This session uses your live system and real workflows, ensuring learning is practical, relevant and immediately applicable to day‑to‑day dispensing.

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Contact our team

After your install Your Customer Success Manager will actively keep an eye on how you’re getting on after installation and step in with support whenever it’s needed. They’ll review how your training went and then choose the best moment to check in — making sure you get the guidance you need as you start using your new system day to day.

Service Desk If you have any technical related queries, we

recommend for ease that you log a case via Enlivio Go or alternatively you can call our Service Desk directly on: 0300 303 3371 . Commercial Team If you have any commercial queries relating to your order, please contact your Account Manager or email:

If you want to get in touch at any time, reach out via:

communitypharmacy@enliviohealth.com

sales.ehcp@@enliviohealth.com

Thank you again for choosing Enlivio — we’re excited to support you on your journey.

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Get in touch If you’d like to find out more about how we can support you, speak with your local account director today, or get in touch at:

info@enliviohealth.com

enliviohealth.com

Egton Medical Information Systems Ltd (t/a Enlivio Health), a company registered in England and Wales (registered number 02117205) with a registered office at Fulford Grange, Micklefield Lane, Rawdon, Leeds, LS19 6BA. © 2026 Enlivio Health. All rights reserved.