ScriptCheck onboarding guide: England

Prepare for your visit To help you get the most from your installation and training, you’ll have an implementation checklist to work through before the day. This includes links to key Knowledge Base articles in Optum Help Centre, giving you a head start and helping ensure your session runs smoothly. As a quick reminder, please leave your machines powered on the night before your appointment. This allows our team to access your systems efficiently and ensures a seamless start to your remote installation and onsite training. If you’re already using ScriptCheck and are simply booking an upgrade, please ensure you clear down your dispensing queue in the app the night before installation.

Installation and training Your ScriptCheck installation will be carried out remotely by our Internal Deployment Team, so there’s nothing you need to do on the day. The only thing we ask is that your machines are left powered on the night before — this helps us complete your installation smoothly. Your training will take place on site. Morning sessions run from 9am to 12pm, and afternoon sessions run from 1pm to 4pm. During the session, your trainer will work with you and your team to help you feel confident using ScriptCheck from day one. Have a question about your order? If you have any questions between now and your installation and training, your Customer Success team is here to help. You can reach us anytime at: PharmacyOnboarding@optum.com

Checklist • Review the implementation checklist — including the linked training articles • Work through the checklist one week before your installation and training • Leave machines powered on the night before your remote installation • If you’re already using ScriptCheck, clear your dispensing queue in the app the night before installation

Checklist • Make sure your team is aware of the training time • Have staff available for the full training session (AM or PM)

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