ScriptCheck onboarding guide: England

Book your installation and training Once your order is placed, the next step is to book your installation and training — both will take place on the same day. It’s important that you book your slot within two weeks of placing your order, as we can only hold your order for this timeframe. If a booking isn’t made, your order may be cancelled. Your appointment will include a remote installation followed by a half day training session. You’ll also receive a simple step-by-step guide to help you prepare. After booking, keep an eye on your inbox — your confirmation will arrive in a separate email. You’ll also get a reminder one week before your appointment — and on the day itself, we’ll let you know when we’re on our way. If plans change, don’t worry — you can easily reschedule via Optum Help Centre. To do so, open your work order and select reschedule from the bottom right corner. 14

Checklist • Book your installation and training here by clicking on the relevant work order from your list • Review the step by step guide • Look out for your booking confirmation email

15