ScriptCheck onboarding guide: England

ProScript Connect

Your ScriptCheck onboarding guide England

Clinical checks are an essential part of ensuring safe and effective treatment. Yet in many cases, pharmacists are required to repeat these checks for stable repeat prescriptions, even when there are no changes to the patient’s medication or condition. ScriptCheck® in ProScript Connect® streamlines this process by determining if a clinical check has been performed within the last 12 months. If something has changed, it flags the prescription for review. If everything is the same, it moves straight to dispensing — no unnecessary checks, no wasted time. Once the clinical check is complete, ScriptCheck’s integrated scanning module helps ensure that the right label is applied to the correct pack and given to the correct patient, further reducing the risk of errors. You can now enhance your ScriptCheck workflow with online clinical check capability, giving you more flexibility in how and where clinical checks are completed. Your ScriptCheck onboarding journey starts here — read on to follow our step-by-step guide to getting started. Streamlining your dispensing process with ScriptCheck

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As your Pharmacy Customer Success team, our priority is to ensure you feel confident, supported — and fully equipped to make the most of your new solution. From onboarding through to everyday use, our Customer Success Managers are here to guide you, help you unlock value, and support you with any questions along the way. This guide outlines exactly how we’ll support you at every stage of your journey. On the following pages, you will find guidance on the actions you need to take, as well as information about what to expect in the next stages of the process. Our goal is simple — to make your experience smooth, successful, and tailored to the needs of your pharmacy. Thank you for choosing Optum to support your pharmacy — we’re excited to be working with you. Introducing your Customer Success team

Alex Castle Customer Success Pharmacy Lead

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Your onboarding journey

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Check your eligibility

Log in to your Optum Help Centre account

Place your order

Book your install and training

Prepare for your visit

Installation and training

Ongoing support

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Check your eligibility Is ScriptCheck right for your pharmacy?

Not sure? Let’s talk

ScriptCheck is designed to bring speed and efficiency to everyday dispensing. For some specialised workflows, it may offer limited benefit at this time. We’re continuing to develop our roadmap — so over time, capability may improve alongside these areas. Before placing an order, it’s helpful to consider whether any of the following make up a significant part of your daily activity:

If one or more of these workflows are central to how your pharmacy operates, we’re happy to help you work out whether ScriptCheck is the right fit. CPSalesteam@ds.uhc.com

Robot dispensing If a large proportion of items are processed

MDS (monitored dosage systems) High volumes of MDS activity may not be well supported in ScriptCheck today.

Instalment dispensing Pharmacies dispensing a large number of instalment prescriptions may see reduced benefit from ScriptCheck at this present stage.

through a dispensing robot, ScriptCheck may provide limited additional value at present.

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Log in to your Optum Help Centre account

Checklist • Log in if you already have an Optum Help Centre account • Get help resetting your password • Create an Optum Help Centre account if you don’t have one already

If you are already set up with an Optum Help Centre account, you’ll first need to log in to place your order. Head here and log in, ready for the next step. Need help logging in? If you need help resetting your password, head here . Please note — there may be a short delay between clicking the password reset link and receiving the email. We appreciate your patience. New to Optum Help Centre? Optum Help Centre is your go-to place for support and learning. Inside, you’ll find everything from module tours and interactive training to helpful webinar recordings and other useful resources — all designed to help you get the most from your system. Follow this guide to set up a new Optum Help Centre account.

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Place your order Optum Help Centre is where you’ll be able to place your order for ScriptCheck. You can also easily log and track support tickets, get updates on your cases, and stay in control of any issues that need our help.

Checklist • Place your order on Optum Help Centre here for ScriptCheck • After placing your order, please wait for your confirmation email to book your training

Please note: In some cases, your pharmacy location means you won’t be able to book your own training and installation. If this applies, you’ll be notified when you submit your order, and our Delivery Operations team will contact you directly to schedule your training and installation.

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Interested in adding online clinical check capability?

Online clinical check is available via our EMIS-X® platform and works in conjunction with ScriptCheck in ProScript Connect. It enables pharmacists to securely review prescriptions and complete clinical checks from anywhere, helping teams stay connected to the dispensing workflow without being tied to a single workstation. Add online clinical check to the same order form as ScriptCheck — or order it on its own if you already use ScriptCheck. Find out more

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Book your installation and training Once your order is placed, the next step is to book your installation and training — both will take place on the same day. It’s important that you book your slot within two weeks of placing your order, as we can only hold your order for this timeframe. If a booking isn’t made, your order may be cancelled. Your appointment will include a remote installation followed by a half day training session. You’ll also receive a simple step-by-step guide to help you prepare. After booking, keep an eye on your inbox — your confirmation will arrive in a separate email. You’ll also get a reminder one week before your appointment — and on the day itself, we’ll let you know when we’re on our way. If plans change, don’t worry — you can easily reschedule via Optum Help Centre. To do so, open your work order and select reschedule from the bottom right corner. 14

Checklist • Book your installation and training here by clicking on the relevant work order from your list • Review the step by step guide • Look out for your booking confirmation email

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Prepare for your visit To help you get the most from your installation and training, you’ll have an implementation checklist to work through before the day. This includes links to key Knowledge Base articles in Optum Help Centre, giving you a head start and helping ensure your session runs smoothly. As a quick reminder, please leave your machines powered on the night before your appointment. This allows our team to access your systems efficiently and ensures a seamless start to your remote installation and onsite training. If you’re already using ScriptCheck and are simply booking an upgrade, please ensure you clear down your dispensing queue in the app the night before installation.

Installation and training Your ScriptCheck installation will be carried out remotely by our Internal Deployment Team, so there’s nothing you need to do on the day. The only thing we ask is that your machines are left powered on the night before — this helps us complete your installation smoothly. Your training will take place on site. Morning sessions run from 9am to 12pm, and afternoon sessions run from 1pm to 4pm. During the session, your trainer will work with you and your team to help you feel confident using ScriptCheck from day one. Have a question about your order? If you have any questions between now and your installation and training, your Customer Success team is here to help. You can reach us anytime at: PharmacyOnboarding@optum.com

Checklist • Review the implementation checklist — including the linked training articles • Work through the checklist one week before your installation and training • Leave machines powered on the night before your remote installation • If you’re already using ScriptCheck, clear your dispensing queue in the app the night before installation

Checklist • Make sure your team is aware of the training time • Have staff available for the full training session (AM or PM)

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Your Customer Success Manager will actively keep an eye on how you’re getting on after installation and step in with support whenever it’s needed. They’ll review how your training went and then choose the best moment to check in — making sure you get the guidance you need as you start using your new system day to day. If you want to get in touch at any time, reach out via: PharmacyCustomerSuccess@optum.com After your install

Contact our team Service Desk

If you have any technical related queries, we recommend for ease that you log a case via Optum Help Centre or alternatively you can call our Service Desk directly on: 0300 303 3371 . Commercial Team If you have any commercial queries relating to your order, please contact your Account Manager or email: CPsalesteam@ds.uhc.com Thank you again for choosing Optum — we’re excited to support you on your journey.

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Get in touch

Whether you need guidance or have a question, our Customer Success team is here to help. Get in touch today or learn more on our website:

PharmacyOnboarding@optum.com

optum.co.uk/tech-enabled-services

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