EMIS Spotlight Issue 3

9

Case studies Along with our partners we work closely with PCNs and Federations, to help them tackle the challenges of demand, access, and capacity. Here we look at the success that comes from positive communication and sharing best practice:

10/2023

South Downs Health and Care South Downs Health and Care are a federation that serves 10 PCNs in Sussex, they’ve used our PCN Hub to relieve their admin load and double consultation capacity. This also helped drive considerable cost savings whilst delivering enhanced quality of care to patients. “I no longer have technological barriers slowing me down in a consultation, and now the speed of operations for our PCN is just dependent on how fast me and my colleagues can work. “Being able to set up groups in a PCN and use filters within it to determine allocation of hours accordingly works 100% better for us, so whoever put that functionality in is a genius in my opinion!” Mr Neil Kelly - Chief Digital and Information Officer, South Downs Health and Care Folkestone, Hythe and Rural PCN Folkestone, Hythe and Rural PCN have used our APEX analytics platform to better understand demand and capacity across the organisation. The adjustments they’ve made help them provide greater support to their seven member practices. “Having real-time data highlighting our IIF indicators and progress has enabled our PCN to work collaboratively with practices to ensure work is distributed equitably and targets are met.” Andy Gove - Digital Transformation Manager, Folkestone, Hythe and Rural PCN

Carlisle Healthcare Carlisle Healthcare serves the health needs of 38,000 people, operating as a single practice Primary Care Network. Using eConsult and Local Services, they moved to an online-first contact system to manage demand. They improved their patients experience by: • Increasing efficient use of clinical resources. • Optimising technology for effective information flow. • Using the wider team of trained care navigators to manage the queue and signpost where needed. “We have begun the process of turning our triage system upside down, with the majority of our clinical templates now made of up consultations rather than triage slots. We can now make safer and more accurate triage decisions based on the richness of information provided by patients when submitting the online form.” Dr Robert Westgate - Carlisle Healthcare

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