EMIS Spotlight Issue 3

8

New GP contract, demand, access and capacity

10/2023

The challenges Many of the challenges facing NHS teams centre around demand, access and system capacity. Since the pandemic, general practice is delivering more appointments than ever before to an increasing number of patients with long term conditions - with fewer working doctors. 2023 contract changes drive same-day-access in primary care, requiring surgeries to see as many patients as possible whilst maintaining quality of care. We’re collaborating closely with customers to provide support wherever possible. We’re looking at the challenges you face and developing solutions to help. We’re focusing on the obstacles getting in your way and providing solutions that make a real difference to you and your patients. Primary care teams continue to provide the best quality care in these tough times. Ben Hampshire, EMIS, Head of Delivery, says: “Often times of challenge and change offer the greatest opportunity for innovation and creativity, all enabling a continued delivery of quality service to patients. Primary care teams do a great job on the ground and the best thing is, we get to support them through technology and innovation.” Sharing best practice Every day NHS teams use technology and innovation to seamlessly deliver outstanding healthcare to patients. At our EMIS-X: Innovation through evolution roadshows, which took place across the country in June and July 2023, a highlight for Ben was seeing delegates collaborating, sharing best practice and experiences, and talking about problems and finding new solutions.

It was brilliant to hear so many creative and fresh ideas that people are using to improve access when demand is higher than ever. It would be excellent to continue to create a forum where GPs, Practice Managers, and their teams can share knowledge and experience. Bringing positive change and inspiring their peers. This is the way forward and we will do whatever we can to help.” Ben Hampshire - EMIS, Head of Delivery