EMIS Spotlight Issue 3

10

10/2023

Manage high-call volume effortlessly with Surgery Connect’s leading call centre technology Surgery Connect is an adaptable, cloud-based phone system designed specifically for primary care. Using the latest call centre technology, Surgery Connect supports practice staff with efficient call management, attaching call information directly to a patient’s record within EMIS Web. Used by more than 2,400 GP surgeries, this intelligent telephony system has helped improve the patient experience and simplified appointment booking for more than 24 million patients across England and Wales.

Streamline appointment bookings Allow your patients to schedule appointments with ease, reducing workloads for your staff, whilst improving communication and wait times during busy periods. Optimise call management With advanced call management features, calls are answered promptly and directed to the appropriate staff member. Enhance patient communications Messaging and video conferencing tools allow you to communicate with patients securely and efficiently. Improve practice efficiency Integrates with EMIS Web to streamline your workflows and improve efficiency.

Learn more For more information on Surgery Connect, click the arrow.