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Cutting hospital referrals by 50% for patients with diabetes in Liverpool Leveraging our EMIS Web clinical system, the Liverpool Diabetes Partnership (LDP) has transformed diabetes care, cutting hospital referrals by 50% and reducing waiting times. Patients are now seen within a week of referral, thanks to better collaboration across primary, secondary, and acute care through shared patient records. Safer, more efficient, joined-up care Diabetes care often requires the expertise of multiple specialists, making coordination critical. With EMIS Web, LDP has streamlined collaboration and enabled more informed decision-making. “Problem-solving becomes easier because you can see everything, and clinicians don’t have to repeat details,” says Collette Kelly, Diabetes Specialist Nurse at LDP. By providing instant access to up-to-date patient records, clinicians can reduce duplication, improve efficiency, and strengthen their working relationships, supporting more effective teamwork and better patient care.

More choice and better outcomes for patients Remote access allows the team to provide safe, efficient care at patients’ homes. “People are being seen in the right place, at the right time, by the right person,” says Jan Fennell-Rutherford, Operations Manager. With improved capacity management, LDP offers patients more flexibility in choosing where and when to receive care. “We can book patients into any clinic they wish,” explains Collette. “If they’d rather a clinic closer to work, closer to home, an evening session.” Faster, safer, more effective care These improvements aren’t just benefitting those who already have diabetes. By leveraging data, the team are identifying at-risk patients and making targeted interventions, supporting better health outcomes across Merseyside. This approach has delivered tangible results: hospital referrals have dropped by 50%, and waiting times have been reduced. “It’s improved secondary care’s capacity to see complex patients,” said Jan, with Collette adding, “If you get a referral today, you can be seen next week by a consultant.” Shorter wait times have also reduced complications, enhancing both patient experience and outcomes.

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