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PCN increases appointment capacity by 10,000 by transforming service model Using Optum technology Folkestone, Hythe and Rural PCN transformed its service model, enabling 10,000 more appointments across 7 practices serving 48,000 patients. Expanding capacity Initially focused on increasing online consultation uptake, the PCN soon identified broader opportunities to enhance efficiency and patient access, leading to a shift toward a centralised hub model. To address increasing patient demand and workforce challenges, the PCN leveraged the Additional Roles Reimbursement Scheme (ARRS) to expand its workforce. Shifting to a centralised hub model, supported by our EMIS Web PCN Hub clinical system, allowed the team to triage patients across their Network into ARRS practitioners. As Operational Development Manager, Kim Lee said, “GPs now only need to see patients they need to see.”

Making joined-up care a reality With EMIS Web PCN Hub, healthcare teams can seamlessly access patient records without switching systems, ensuring all consultations are recorded in the patient’s registered GP system—streamlining admin and enhancing collaboration. By adopting digital solutions, this PCN created a more efficient and coordinated model, allowing ARRS practitioners to better manage their capacity and integrate By implementing our Apex analytics platform, the team can now visualise data in real-time, making informed decisions on capacity planning and the structuring of their PCN additional roles workforce. Through better understanding how services are used across their network the team can better anticipate demand and design services accordingly. As Stephen Weller, Managing Business Partner at New Lyminge Surgery said: “Apex makes it easy to count demand and capacity and track activity going through the surgery.” seamlessly into the network. Data-driven decision-making

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