The Digital Front Door

GP Practices are struggling to keep up with demand and need to focus on the patients that need to see them most urgently.

Using the Patient Access platform, GPs and Practice staff have the ability to refer patients to a trusted healthcare professional within their local network ensuring their limited appointments are reserved for the patients most in need.

GP Receptionist receives a call from a patient in need of an appointment

Receptionist uses the triage feature in PA Pro to assess the patient’s condition

Patient Access triage feature suggests that for condition described patient can visit a local pharmacy

Receptionist uses PA Pro to find the nearest pharmacy to the patient and checks the appointments that are available

Receptionist books patient an appointment at local pharmacy

PA Pro gives the Receptionist options to book an appointment for the patient now or send a referral link to be completed by the patient at a later time and date

Receptionist successfully signposts patient to alternative healthcare setting for treatment

Benefits to GPs and practices:

• Reduced pressure on practices • Improved patient demand management • Confidence that patients are safely and accurately referred to the right care