The Digital Front Door

Benefits to patients:

• Empowered to self-care • Greater convenience • Greater & quicker access to care

Patients want to access healthcare quickly and conveniently.

Using the Patient Access platform, they have the ability to discover content and check their symptoms in real-time and then when required, self-refer to a trusted healthcare professional in their local network at a time and place that’s convenient to them.

Patient tries to book a GP appointment in Patient Access

GP Practice has no appointments available at convenient times

Patient Access prompts patient to try and self-triage to assess if condition can be treated by other healthcare professional

Patient completes self-triage process in Patient Access

Patient Access self-triage feature suggests that for condition described patient can visit a local pharmacy and shows availability of nearby pharmacies

Patient books appointment at local pharmacy at convenient time

Patient successfully signposted to alternative healthcare setting for treatment