EMIS Online Consult

Enabling Total Triage with Online Consult

Patient Access and the Digital Front Door

Dr Sarah Jarvis Clinical Director, Patient

EMIS can help realise your vision of the future with our suite of clinically-led integrated solutions that put patients at the heart, supported by our market leading Patient Access app. We believe in empowering patients to play an active role in their healthcare journey, enabling holistic, collaborative and personalised care. Moving away from the reactionary nature of urgent clinical challenges, we understand the value of proactive and preventative care that improves patient outcomes. When it comes to developing tailored, patient-centred care, delivering solutions that work for the home is key, and building digital connections can be transformative. Not only is there growing demand for a digital first access point to services, but clinicians are also now providing care digitally too. The EMIS Digital Front Door has been designed to meet this challenge. “Like you, we understand that people and patients need to be engaged in a digital first way. Patient expectations are changing, and care needs to be personalised and accessed conveniently and flexibly. Mobile devices have transformed the way society interacts, and healthcare can use this technology to provide unparalleled personalised journeys to patients, right in the palm of their hand.”

Digital Front Door

There is growing demand for fast, convenient access to services, and healthcare is no exception. Our Digital Front Door comprises of a suite of integrated solutions that enable patients quick and easy access to a range of healthcare services, whilst supporting multi-disciplinary teams to efficiently manage patient workflow. With these solutions, patients can self-serve, access a wide range of clinically authored information and advice, book appointments, access triage, and manage prescription requests. Practices can direct patients to questionnaires for long term condition management plans which they can submit direct to the practice, often avoiding the need for face to face follow up for long term condition checks. Patients can also speak to clinicians over video consultation or download from a suite of clinically authored leaflets and videos to support their condition, bringing care into the home in a safe and convenient way. Our new service, called Local Services connects patients to local care providers through a process of patient triage and referral. Integrated into EMIS Web and PharmOutcomes, GP staff can easily triage and refer patients to relevant services such as CPCS (Community Pharmacist Consultation Service). When creating the referral, there is the ability to search and select a local pharmacy that is convenient for the patient and book them a referral. Local services also allows practices to refer patients directly to a range of local health services. These secure solutions help connect patients directly to the appropriate care, whilst improving patient outcomes. Our Digital Front Door solutions, powered by the EMIS Web platform, create synergy to deliver truly integrated, digitally accessed healthcare. Through these combined solutions, you can gain a greater understanding of your population health, surfacing relevant patient information and developing risk stratification to provide high quality and cost-effective care.

Introducing Online Consult

Our digital first patient triage service, Online Consult supports improved practice access and encourages more personalised care delivery, whilst enabling efficiencies and reducing phone traffic. Accessible via a click through link from your practice website, or via Patient Access, Online Consult uses electronic forms with branching logic to allow patients to securely submit details of their condition to your practice for remote triage. Where relevant, Online Consult will also link patients to online self-help resources, reducing unnecessary appointments and empowering patients to manage their own healthcare needs. All forms have been clinically authored and peer reviewed, and sync with QOF and practice reporting requirements.

Online Consult

Clinical Benefit With patients sharing relevant, easy to digest information, you can ensure they receive the right advice, in the right format, from the right person. With this information already available prior to seeing a patient, Online Consult allows you to make the most of your consultation time. Practice Benefits Online Consult enables you to reduce phone traffic, patient waiting times and the number of face-to-face appointments, optimising your practice resource. Our solution can be aligned to your practice, CCG or PCN’s organisational structure, and comes with ready -made, CE assured forms and topics for out-of-the-box use. Patient Benefits With more convenient access to the practice, and clinically safe information 24/7, patients are empowered to self serve and manage their own healthcare needs. Patients can save time, and be directed to the most appropriate support to meet their needs.

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Key features of Online Consult

• Direct integration with your clinical system

• Patient Access integration

• Ability for patients to share images against relevant forms

• Long term condition health check forms available

• Patients can access 200 videos and over 75 clinically authored forms

• Ability to build customised forms and topics, and share across your local area

• Uses the highest security standards: cyber security certification and penetration tested, website encryption

Hear from our customers

“Because online triage is so much quicker, we are offering 20 extra appointments a day. That’s effectively one extra clinic”

Dr Farzana Hussain The Project Surgery, Newham

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“The system has allowed us to control and manage our workload.” Dr James Stewart St Luke’s Medical Practice, Carluke

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Fulford Grange Micklefield Lane Rawdon, Leeds LS19 6BA

Tel: 0330 024 1269