Integrated Neighbourhood Working

Folkestone, Hythe and Rural: Enabling integrated working across organisations Folkestone, Hythe and Rural PCN redesigned its service model to enable integrated working across practices, supported by our technology. A centralised triage hub directs patients to the right practitioner — GP, nurse, pharmacist, or allied health professional — using real-time demand and capacity data. With EMIS Web, teams gained shared visibility, improving workforce planning and unlocking 10,000+ extra appointments. The model enhanced access, reduced GP pressure and embedded community pharmacy to manage minor ailments and medicines queries.

Key highlights

Centralised triage hub: Patients are directed to the most appropriate practitioner based on real-time demand and capacity. Shared visibility: Enables better workforce planning and reduces duplication. 10,000+ additional appointments: A significant increase in capacity and access. Interoperable systems: Surfaced data intelligence to support dynamic, neighbourhood-wide working. NHS England recognition: Their transformation team collaborated to document lessons learned, especially around the technical solution. 11

We provided the digital infrastructure and data tools that made this transformation possible. NHS England recognised the success and worked with the PCN to capture lessons, especially around the innovative tech that supports cross-practice and neighbourhood working.