EMIS Spotlight Issue 3

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and directs people to online services at busy periods – such as first thing in the morning. For eligible patients who do not reply to the initial invites, you can import a clinical system search into Think Healthcare which will recognise the caller and then flag up their details. It also alerts

Using Digital technology such as the Envisage Waiting Room TV system, before and during your flu clinic operations, improves your patient’s engagement, understanding, and experience. It streamlines the flu vaccination process and increases uptake. The Envisage Waiting Room TV displays flu related information, educating your patients on symptoms, prevention, and vaccine importance. It lets people know about vaccination availability and the convenience of the practice flu clinic, encouraging hesitant patients and the appropriate groups to book appointments. These appointment reminder prompts reduce no shows, improving the efficiency of the flu clinic. The TV also displays estimated wait times using the Inform App, improving satisfaction, and reducing frustration. NHS cloud telephony improvements have helped practices build processes into their phone system to support local triage models and projects such as flu season. Cloud telephony systems such as Think Healthcare, help make flu clinics easier to manage for patients and practices. While every practice operates slightly differently, commonly used setups include: Signposting to online flu jab booking through the phone menu - you can even automatically send patients a text with the link. A dedicated menu option for flu jab bookings can be customised to open automatically at key times of the day. This manages the calls when there is capacity to but gives a message

10/2023

Dave Mills, Head of Think Healthcare

them they book a flu jab. It’s a single click for the receptionist to then launch the patient’s record in EMIS and book the appointment.

information - engage patients, making the time they have to wait better. It also shows your local healthcare priorities and emergency updates and notifications,

demonstrating your practice’s commitment to public health. Entertaining and engaging content

Ben Shepherd, Head of Media & Waiting Room Solutions, Envisage

improves the atmosphere within the waiting room, ensuring a positive flu-clinic experience. Incorporating Envisage Waiting Room TV optimises patient interactions, education, and clinical operations for a more effective flu vaccination process.

Specific flu related videos and general healthcare topics as well as practice

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