EMIS Spotlight ISSUE 4 DIGITAL 2

11

Spring 2024

2023 at Joy was marked by its continued growth and efforts in supporting over 233,000 patients access local services across the UK.

2023 was an exciting year for X-on. Most notably, we welcomed three additional software developers and made some major changes to our Phonebar. 2024 will bring several new ideas to reality. One idea that is not too far away is the expansion of the current appointment window within the Phonebar. This currently offers some time-saving functionality around telephone appointments. But we think we can take this further and automate the dialling of patients to ensure there is always the next patient ready and waiting as soon as the clinician is ready for them. We will continue to bring telephony and online consultation systems closer together to improve patient access, and further explore the use of AI to improve staff workload. Visit x-on.co.uk to read more about our plans for the year ahead.

Joy integrated with the EMIS Web and SystmOne appointment book, allowing the transfer of booked appointments back to the clinical system and capturing GP appointment data. Joy is now used by 1 in 5 GPs across the UK and the platform has enabled over 174,000 referrals and signposts of patients to local community services. Joy’s Marketplace has expanded by over 8,000 services, integrating with HAY and OpenActive APIs and partnering with Sleepstation, Age UK and MyType1 Diabetes. Plans for 2024 Joy has some exciting developments coming in 2024 including the release of a new feature around care navigation that will allow GPs and other practice roles to connect patients to local services. Starting in the new year Joy will be offering a health and wellbeing coaching service, fully funded from within the ARRS budget and Joy will also release an invoicing feature for Councils and Service Providers to help track and manage invoices, clients, and services.”