EMIS Spotlight ISSUE 4 DIGITAL 2

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Reflecting on 2023 and what’s next for our partners

Spring 2024

We spoke to our partners about their successes of 2023 and what they have planned for customers in 2024.

Hero is focused on enabling better connectivity between practices and their patients. In 2023, we focused on deepening our patient communication features, including batch messaging with analytics, individual messaging with two-way replies and structured questionnaires and intelligent online booking.

Docmail has seen significant changes throughout 2023, with a design and brand makeover, introducing a new refreshed look and feel. We also launched our new features including single sign on functionality and the introduction of our Docmail Enterprise and Docmail Essentials plans. The continued roll out of non-window, non plastic envelopes, has complimented our green credentials, with every million envelopes used, 175kg of waste plastic is avoided. So, a big thank you to our Docmail clients choosing this service to reduce single use plastic.

What was new in 2023? • Batch messaging with analytics –

empowering practice and PCN managers to send batch messages to entire cohorts of patients, targeting booking or questionnaire completion. The feature comes with integrated analytics to review campaign success • Enhanced individual messaging – allowing patients to reply to messages, complete structured questionnaires and securely review attachments • Cross-organisational booking – enable patient-led cross-organisational bookings from your practice into your PCN or federation hubsite.

Looking forward The Docmail roadmap for 2024 will bring even more exciting developments, with the new postal service “Economy Access”, saving our clients money on every pack sent through this service. We will also be introducing immediate SMS and immediate secure e-delivery, and the ability to send mailings via a recorded, signed for delivery service.

Our plans for 2024 Our focus is to deepen our messaging

functionality, ensuring it is more accessible and richer in functionality for our users. We continue to support sophisticated scheduling for practices, enabling patients to book online flexibly, and empowering practices to automate their scheduling.