Connected Health Technology for Wales 2023

Supporting practices across Wales With over 20 years’ experience working for EMIS I have a deep understanding of the NHS, and the challenges faced by healthcare teams. I became the account director for Wales in 2018, and I’m passionate about supporting our Welsh customers to deliver exceptional care to their patients. I represent EMIS at the quarterly user groups, sharing updates and training, and work closely with the Senior Service Relationship Manager to support practice queries and escalations.

Pauline Cheetham Account Director

During the pandemic, I worked with several practices across Wales to support local clusters

to work more collaboratively through enabling remote consultation. Our deployment team stepped in to implement agreements at pace to get this solution up and running, and after a successful pilot a number of other clusters joined the agreement. Remote consultation allowed these practices to share clinical staff and work from a single appointment book, whilst filing the data back to the registered practice – meaning time and resource could be used to best effect during the crisis.

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