Connected Health Technology for Wales 2023

Connected health technology for Wales

Contents Introducing EMIS......................................4 EMIS in Numbers. .....................................7 Supporting practices................................8 across Wales Smart working with EMISWeb...........10 Unlocking the full......................................13 potential of EMISWeb Clinically led................................................14 Our partner network...............................19 Document management.........................21 A clinical system for your cluster........22 Folkestone Hythe & Rural cluster. .....24 Connecting care. .......................................26 Business continuity..................................28 Getting the most. ......................................30 out of EMISWeb EMIS Academy...........................................33 The future of healthcare. .......................34 EMIS-X - The next generation..............37 clinical system EMIS-X Analytics.......................................38

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Introducing EMIS

The challenge of providing care that is high quality, accessible and affordable, in the face of increasing demand and stretched capacity, can only be solved by thinking differently, and acting differently. At EMIS we pride ourselves on providing innovative solutions that are enabling changing delivery models and supporting new care pathways that improve everyone’s wellbeing, while making the very best use of precious and finite resources. Clinicians, health and care professionals are working in different ways across integrated teams, and using technology to improve the services they provide.

Suzy Foster CEO EMIS Health

While COVID-19 certainly accelerated the use of digital tech, now is the time to move on and look forward to maintain that momentum of continuous, technology enabled change and challenge ourselves to do even more. That’s what we are doing every day; challenging ourselves to give you the best technology we can to help you do the amazing work you do for us all in the way that works best for you and your patients.

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We understand the challenges you face, in reducing health inequalities and improving outcomes, all whilst keeping costs down. With the global pandemic bringing significant pressures to an already saturated workload, we appreciate the incredible job that you’re doing to care for us in times of need. In this document, we’re delighted to present our solutions for clusters working that can enable you to deliver high quality care, now and into the future.

We’re looking forward to the opportunity to talk directly with you soon.

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163 M

annual appointments

40 M patient records

113

partners in our partner programme

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thousand organisations using EMIS clinical systems daily

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thousand weekly GP users

66 M

COVID-19 vaccinations recorded using EMIS software

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Supporting practices across Wales With over 20 years’ experience working for EMIS I have a deep understanding of the NHS, and the challenges faced by healthcare teams. I became the account director for Wales in 2018, and I’m passionate about supporting our Welsh customers to deliver exceptional care to their patients. I represent EMIS at the quarterly user groups, sharing updates and training, and work closely with the Senior Service Relationship Manager to support practice queries and escalations.

Pauline Cheetham Account Director

During the pandemic, I worked with several practices across Wales to support local clusters

to work more collaboratively through enabling remote consultation. Our deployment team stepped in to implement agreements at pace to get this solution up and running, and after a successful pilot a number of other clusters joined the agreement. Remote consultation allowed these practices to share clinical staff and work from a single appointment book, whilst filing the data back to the registered practice – meaning time and resource could be used to best effect during the crisis.

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My extensive knowledge and experience means I’m ideally placed to support Welsh practices with local plans and projects, to ensure you get the best value from our solutions. I really look forward to the opportunity to speak with you further and hope we can collaborate in future to bring your vision to life.

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Smarter working with EMIS Web

EMISWeb is the most widely used clinical system for primary care in the UK. Created by clinicians, for clinicians, our software is here to help you run your practice efficiently and deliver the best possible care, with patient safety at its core. Comprehensive, flexible and powerful, EMISWeb is intuitive and easy to learn. Providing secure access to all the information you need, we’re supporting you to make the right decisions for your patients, and inbuilt templates and protocols make your daily tasks easier, allowing you to spend more time focused on your patients. Our interoperable systemmeets the requirements of Digital Health and Care Wales (DHCW) and also integrates with key national systems such as Welsh Clinical Communications Gateway (WCCG) andWales Demographic Service (WDS).

With EMIS Web, the staff are happy again. It’s a much better experience.

Dr Simon Twigg, Lead GP, Saxon Spires Practice

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Fast data entry Speed up complex data entry to save time with features such as protocol builder, templates, and Concept Manager.

Easy access to information Key information is just one click away, meaning you can quickly access and analyse data.

Efficient task management Make it easier to manage daily tasks with features such as pathology links, discharge summaries and GP Links.

Effective practice management EMISWeb makes tasks simpler and saves time for practice managers and admin staff.

Rapid referral management Referrals are easy thanks to EMISWeb’s integration with the WCCG portal.

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“I’ve been using EMIS Web all my practice management career. It does everything I need it to.” Kay Keane, practice business manager, Alvanley Family Practice

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Unlocking the full potential of EMIS Web Alvanley Family Practice in Stockport is making the most of tools in EMISWeb to save clinical and administrative time so that they can provide a better service to their patients.

Clinically led We have a long history as a clinically led business, beginning with our founding GPs some 30 years ago, and continuing today with our team of incredibly experienced clinicians and clinical informaticians. All our products and solutions are designed, reviewed and developed with significant clinical oversight from our 89 strong clinical team, to ensure that we’re not only focused on the latest technology, but on the reality of the user experience.

EMIS Web is designed by clinicians, with clinicians, for clinicians. Here are some of the top features they like best. • The layout of the clinical record within EMIS is designed to give you just the right amount of information at the right time; from the summary through to the medication and consultation view. • Specialist view of patient records will allow you to access specific clinical areas, such as heart disease. Your organisation can even create highly sophisticated summary views to meet your specific clinical needs. • Key patient information is always just one click away – whether it’s to drill down into a document, or a history of your patient’s blood pressure. • The EMISWeb alerting module is intuitive and highly configurable to user type – enabling you to proactively manage patients on their care pathways, and simultaneously optimise the practice performance against national and local targets. • Clinical workflows are optimised to how real-world clinicians work – for example prescribing and referrals. • Sophisticated clinical decision support operating in real time is deeply embedded into EMISWeb, provided instantly as you enter each item of data.

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• Collaborate across healthcare organisations using record sharing (between EMISWeb systems), cross organisational appointments and tasking & remote consulting. • GP2GP is an NHS standard for transferring patient records. It increases the number of digital patient record transfers from an old GP practice to a new one and brings improvements, like reducing paper printing for patients that leave, coming soon - the ability to transfer large health records, and analysis of GP2GP usage in their estate.

• Currently in pilot, the Electronic Prescription Service (EPS) allows prescribers to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient’s choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff, saves paper, improves stock control and patients can collect repeats direct from a pharmacy.

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Our partner network We strongly believe in the value of collaboration, and we work with a variety of partners to offer products that enhance and build upon the functionality available within our systems. We also work with a variety of system suppliers to lead the way in joining up healthcare across health economies with our flagship clinical system, EMISWeb. For over a decade, we’ve been building our own ecosystem of healthcare technology providers, and now have 113 partners accredited to our partner programme. This programme provides you with a great choice of innovative, value-add products to complement and enhance the core functionality of our systems. Our partner solutions cover a wide variety of needs, from supporting effective practice management and improved communications, through to consultation support services and invaluable reporting. Everyone is different, and through the partner programme you can choose from accredited products that best suit the way you work, with the assurance that the products have been accredited to meet our standards.

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Document management

With our inbuilt document management functionalitywithin EMISWeb, you’ll be able to handle theworkflowof documents within your practicewith ease. We integratewithmost scanners, making it simple to scan and save your documents directly into EMISWebwithin the patient care record, as well asmanaging the flowof electronic documents coming into your practice. Our solution allows you to clinically code documents into the patient record andmark documents ready for coding and filing. You’ll also be able to annotate andwork collaboratively on documents for additional clinical support.

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A clinical system for your cluster EMISWeb is themost widely used clinical system for primary care in theUK. Created by clinicians, for clinicians, our software is here to help you run your practice efficiently and deliver the best possible care, with patient safety at its core. With EMISWebCluster Hub, we’re enabling joined up, integrated carewith functionality that supports coordinatedworking across organisations, including EPS, GPConnect appointments and care record sharing, as well as our GPworkload tool. Supported by the relevant sharing agreements, Cluster Hub is enabling the relevant clinicians in any service to access the patient records they need to deliver accurate and personalised care, and tomanage patient needs fromwithin a dedicated hub environment. With a shared appointment book, practices working together can benefit from cross-organisational booking tomanage patient needs against local resources. ConsultationWrite Back, provides a copy of a consultation to bewritten back into a patient’s registeredGP recordwhen they’re seen at another EMISWeb organisation, promoting clinical safety and empowering collaborativeworking. By providing access to shared patient records and truly joined up care via Cluster Hub, your teams will be empowered towork flexibly to support one another with services such as extended access clinics. In addition, our inbuilt safeguarding processes ensure that only the clinicians who need to access a patient’s informationwill be able to, preventing inappropriate or unnecessary access.

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Here’s some of our key functionality empowering clinical staff to work effectively across organisations.

Record sharing View GP record and shared record information from any organisation within a cluster, including from the Hub.

Clinically intelligent decision support Powered by shared EMISWeb records to enable prescribing alerts at the point of care in a hub, or custom alerts relevant to the cluster.

Cross org appointments Book from any organisation into another organisation (including non-EMIS via GP Connect) without the need for multiple log-ins.

Shared protocols and templates Fast and consistent data entry that can be tailored around local enhanced services and shared with the cluster.

Centralised clinical services Cluster wide services ran via the hub, supported by custom clinical views and data entry templates - e.g., Diabetes service.

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Folkestone Hythe & Rural cluster have been using EMIS technology to underpin the transformation of their service delivery model, making available an additional 10,000 appointments across the cluster. Supported by the cluster clinical system, the team introduced a centralised hub for their ARRS practitioners to enable resource and expertise to be shared across their network, and to relieve pressure from their stretched GPs. Single sign on made it easier for these ARRS clinicians to work efficiently, supporting their seven member practices across the local area. Consultation Write Back functionality introduced into cluster also ensured that each consultation was written back into the native GP record in seconds, supporting joined-up, collaborative working.

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Connecting care

EMIS Web is making it easier for multi-disciplinary teams to work as one. Clinicians working in MDTs need the means to access instant, electronic patient information and shared care records, no matter where they are. With EMISWeb, we’re enabling your MDTs to truly work in a connected way, supporting you to make informed decisions, have more effective clinical con versations, and ultimately improve the patient experience. You can share vital patient information between clinical teams to ensure everyone is on the same page, and update these records from any location. We can also work with you to set up additional EMISWeb organisations for MDT and Community working better and safer decisions at the point of care.

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What difference has EMIS Web has made for us? The key one is information sharing” Dr Cate Seton,

medical director, Phyllis Tuckwell

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Business continuity

Our Business Continuity tool ensures you can keep supporting patients despite disruptions. By providing youwith a limited viewof a locally based version of your patient data, our Business Continuity (BC) tool enables teams to continue key business activities if they are ever facedwith connectivity issues. Using our BC tool, clinicians will still be able to access a read-only viewof Care Record Summary screens, and reception staff can see a read-only viewof the next twoweeks’ worth of appointments, meaning you’ll be able to continue supporting patients throughout. When BC is active, the application checks regularly for restored connectivity.When restored connectivity is detected, all EMISWeb users will receive a screenmessage prompting them to restart to access live EMISWeb.

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Implementation, training and optimisation Our market-leading training and system optimisation ensures you can make the most of our products and services. Our group training team have been accredited with LPIs Gold Standard, and have supported over 4,000 practices in their move to EMISWeb. For new and existing customers, our team of transformation specialists can work with you to help shape your service and make sure you’re getting the most out of EMISWeb functionality. EMIS Now support centre EMIS Now is your free one-stop-shop for information, training and how-to guidance for all things EMIS. Our latest updates have made it easier than ever to find what you’re looking for, with guided tours, a video library, improved searches, news and case management. Getting the most out of EMIS Web

The team we had regarding training was just exceptional. I felt like people cared.” Sarah Brindley , practice manager, The Elms

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Our exciting new platform is allowing you to learn at your own pace, at any time, from anywhere. EMIS Academy is here to help you to get the most out of EMIS products and solutions, with interactive learning, subject forums and free live webinars. As a CPD accredited learning provider, we also have a range of courses that can help you to progress your professional development. But EMIS Academy isn’t just a learning platform; it’s a powerful management tool, with dashboards that provide a holistic view of learning across your entire organisation. By monitoring, measuring and managing learning, you’ll be able to empower your teams to take charge of their development and find new ways to grow and flourish. EMIS Academy

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The future of healthcare ​

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EMIS-X The next generation clinical system

EMIS-X is at the heart of our transformation strategy, using the latest cloud technology to empower healthcare professionals. Designed around the way primary care teams work in today’s NHS, EMIS-X will be built with modern user interfaces and efficient workflows, making it easy to use and saving precious seconds with each task.

As an internet first solution, you’ll be able to access it anywhere, from any internet enabled device, allowing you and your team to work flexibly. Using the latest open API standards, we’re also making interoperability easier than ever before, so that the tools you use work together and more importantly, making it easier for you to work with other healthcare teams.

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As your cluster grows and evolves in its role so does the requirement to work with data at scale across a healthcare system. That’s where our powerful analytics suite, EMIS-X Analytics, will support you. With EMIS-X Analytics, we’re enabling the ability to surface information quickly and at scale, combining open source technologies, application program interfaces and cloud storage architecture. Built specifically for analysts and data scientists, EMIS-X Analytics will allow you to query all data sets at source fromwithin your local network, giving you a much richer, in-depth view. The Explorer tool will deliver self service business intelligence for healthcare by empowering users to query and analyse data. Using Explorer, you will be able to perform detailed data analysis to enable efficient reporting, intelligence and population health insight - all through a trusted, safe and secure cloud environment.

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