Community Pharmacy Flipbook - Scotland

The evolution of pharmacy Supporting you and your evolving business

Contents

Foreword .......................................................... 4

EMIS in numbers ........................................ 6

Market overview ....................................... 8

Driving profitability ................................ 10 ProScript Connect. ....................................... 12

Patient Access................................................14

Key functionality...........................................16

Unlocking efficiencies ........................... 19

Customer engagement . ........................ 22

Our partners .................................................. 24

Training and support . ............................. 28

Looking to the future . ............................ 30

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Foreword

The evolution of pharmacy For nearly two decades, we’ve been supporting community pharmacies across the UK to deliver operational success and improve patient outcomes. We’ve been right by your side as the demand for services and a squeeze on funding has created a catalyst for change in the way that you run your business. Shifting to a service led business model that allows you to conduct triage and deliver clinical care is essential to a secure future. Aligning with NHS strategy, this transformation will relieve pressure from overstretched acute and primary care teams, whilst opening up new revenue channels for community pharmacies. Underpinning these services with the right technology is critical to your success, and our market leading solutions have been developed with this in mind. All our current products and solutions are designed, reviewed and developed with significant clinical oversight from our team of frontline pharmacists and practical insight from our broad customer base, keeping us honest on the delivery of key priorities and ensuring our technology meets your evolving needs.

We can support you to:

Drive profitability Deliver new services and unlock additional revenue streams, whilst continuing to provide essential dispensing capability.

Unlock efficiencies Free up more capacity to deliver patient services with workflows and functionality that save you valuable time.

Engage customers Drive engagement and loyalty with our patient facing tech solutions that make you the convenient and accessible choice for your local community.

In this document, we’ll explore the solutions already available to you that have helped many of our customers to transform their service model. Together, we want to enable community pharmacies to enhance their relationships with their local NHS organisations, build and secure patient loyalty, and redefine business models to deliver profitable, outstanding services and improved patient outcomes.

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EMIS in numbers

35 years supporting our customers providing front line technology to the healthcare sector

16 years supporting community pharmacies providing you with stability and reliability

1.5 M items processed per day by pharmacy teams using ProScript Connect

400+ pharmacies in Scotland rely on ProScript Connect* to manage their day-to-day business needs

5,900 pharmacies across the UK use our ProScript Connect solution

#1 independent patient services app

with over 18 million registered users of Patient Access in the UK

* statistics as of April 2024

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Market overview

Transforming your model The future of pharmacy is evolving, and traditional business models focused on dispensing are no longer enough to sustain businesses. As the sector continues to experience increased demand, accelerated by the impact of the pandemic and government initiatives, there is growing pressure on pharmacies to diversify their service portfolio. Traditional models centred on dispensing occupy a significant amount of pharmacist time. While this remains an important part of the community pharmacy service, there is a vast amount of untapped potential in the existing skills of pharmacists across the nation. From independent prescribing to prevention and detection of illness, the new role of a community pharmacist is vital in reducing the pressure faced by the wider care sector. However, as expectations rise and demand for prescriptions remains high, innovation of pharmacy technology is essential in supporting pharmacy teams and helping to reduce workloads to accommodate additional responsibilities.

Changes to funding distribution coupled with the evolving needs of the UK population mean community pharmacists must find new ways to keep up with the demand for easy access to care. The shift from dispensing to service delivery is well underway, with changes to revenue distribution making clinical services a top priority. This shift is enabling patients to self-serve, as well as providing more streamlined pathways to book health services, allowing community pharmacies to deliver personalised care at scale. This also encourages further collaboration with GPs to provide services that meets the needs of their local communities. The coming years will see technology play a bigger role than ever before in transforming healthcare. As pharmacists continue to adapt to the ever-changing pharmacy industry, our solutions are supporting improved clinical outcomes and helping you to spend more time focused on caring for patients.

Sima Jassal, Clinical Director, EMIS

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Driving profitability

Delivering a new service- led business model We understand that your working model needs to evolve in order to grow your pharmacy in this competitive market. With growing pressure on the healthcare system, it’s important you have the tools to make the most of your valuable time. Our systems support you beyond the delivery of traditional dispensing, with the practical tools you need to address the demands of your busy pharmacy. We’re committed to working closely with our customers to help unlock your potential and grow your business year on year.

Supporting your day-to-day operations, with seamless dispensing, intelligent workflow modules and a configurable set up.

Driving footfall into your pharmacy by connecting you to a user base of over 18 million patients.

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ProScript Connect is the number one pharmacy service solution in the UK. Designed to ease your day-to-day activity as well as supporting the backbone of your business, our software is the trusted choice for over 5,900 community pharmacies. Our Electronic Controlled Drug Register (eCDR) module eliminates the need for paper records and re-keying of information, and is seamlessly integrated with our dispensary management system, ProScript Connect. Our eCDR module does not only help reduce errors and discrepancies as a result of information being recorded in real time, but it also reduces a pharmacist’s time spent auditing prescriptions, giving you time back to carry out more patient services.

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The Patient Access app has connected me with patients who may never have previously visited our pharmacy, and gives us the opportunity to market ourselves as being able to offer easily accessible services which patients may never have known our community pharmacy was able to offer.” Chital Patel, Pharmacy Manager, Murray’s Chemist & Travel Clinic

We’re also supporting your business to grow with Patient Access. As the UK’s leading independent healthcare app, Patient Access is supporting its 18 million users across the UK with a digital front door into both NHS and private healthcare services. Patient Access can drive profitability for your business and help bring in new customers. Patients can benefit from the ease of booking appointments with your pharmacy via the app or web, potentially reducing your external marketing costs. With our Patient Access for Professionals (PA Pro) feature, we’re enabling you access to an interactive booking system to set up consultation services for patients in your local area. By supporting your pharmacy to advertise and promote the services you offer, we’re helping you to drive revenue and attract new customers.

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Key functionality ProScript Connect is rich with built in features to support your business: New Medicines Service (NMS) Substance Dependency Module (SDM) Monitored Dosage System (MDS) Repeat Management Service (RMS) Patient Clinical Monitoring Minor Ailment Service Electronic Controlled Drug Register (eCDR) Ordering Manager Stock Manager Claim Management Reporting

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Unlocking efficiencies

Freeing up pharmacist time

As market leaders, we understand the importance of freeing up time from dispensing so you can focus on delivering patient services. With inbuilt functionality that reduces your pharmacy team’s workload, we’re enabling you to use them in a flexible way where they’re needed most. We have a wealth of features in our portfolio such as Prescription Tracking Manager, Electronic Controlled Drug Register (eCDR) and automated dispensing.

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Prescription Tracking Manager

This integration within ProScript Connect enables you to search for and check the assigned location or status of a prescription, as well as allowing you to quickly reprint a tracking label for the selected prescription.

Automated dispensing

Robotic automated dispensing solutions can transform your workflow and free up more time for you to focus on face-to-face patient care. Our integrated partner solutions can automate medication dispensing, sorting, packaging or retrieval.

Electronic Controlled Drug Register (eCDR)

Eliminate the need for paper records and re-keying of information. The integration between eCDR and ProScript Connect allows electronic scripts to be recorded automatically in real-time, further helping to reduce discrepancies and errors.

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Customer engagement

Driving patient loyalty At the heart of every community pharmacy is the patient. We understand the need for you to stand out in a competitive market where patients have more choice than ever before, and we’re passionate about supporting you to cultivate patient loyalty. That’s why we collaborate with a variety of partners, offering a range of products to support every area of your business. Not only do these partner products complement our solutions, but they provide your patients with the added extras that deliver a best-in-class experience.

Patient Access

Using our healthcare app Patient Access, makes it simple for your patients to engage with the pharmacy. With the addition of PA Pro, we’re supporting you to offer a broad range of services to your patient population, making your business the pharmacy of choice amongst competitors. Using PA Pro, you can manage online and walk-in appointments in a single calendar, monitor your team’s availability, control your listed services and prices, and receive payment. PA Pro enables you to offer face-to-face appointments, as well as providing a bookable calendar of services for patients to access.

Our continued focus on digital transformation will ensure your pharmacy keeps ahead of the curve, from delivering enhancements to our own solutions through to collaborating with the latest technology partners in the market.

Text message service

We offer a text message service directly from within ProScript Connect, allowing you to contact your patients to collect their medication once dispensed. With the option to target specific or multiple patients in the system, we’re providing you with a value-added feature that can be relied on by busy patients and pharmacies.

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Our partners

Delivery and collection solutions

With a bespoke interface for users, this solution fits easily into your dispensing workflow via ProScript Connect to provide a method of prescription collection that patients love.

Our delivery and collection solutions mean patients can remain loyal to your pharmacy without needing to set foot in store. Not only do these solutions provide an enhanced service to your patients, but they free up staff time to focus on other priority tasks.

THE PHARMASELF24 IS EASY TO INSTALL AND SIMPLE TO USE

Pro Delivery Manager

Pro Delivery Manager is an integrated partner solution that enables you to manage and track your medication deliveries directly to patients, from start to finish. You can view where any medication is at any point in time, meaning there’s no confusion on the whereabouts of a patient’s prescription once it has left the store.

Pharmaself24

By partnering with Pharmaself24, we’re offering an automated collection point solution that enables patients 24/7 access to prescriptions. Patients no longer need to stand in lengthy queues or wait for their pharmacy to open to pick up their prescription. Instead, medication is stored safely in the collection locker, allowing patients to collect at a time that works best for them.

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Pharmdel​ PharmDel is a bespoke pharmacy delivery app that enables pharmacies to create, monitor and improve your order fulfilment and delivery services.​ Seamless integration with ProScript Connect helps you save time, manage deliveries more effectively and improve your entire process without impacting your PMR dispensing workflow. ​ Medpoint​ MedPoint is an automated ATM style collection point that provides a safe, quick and secure way for patients to collect their repeat prescriptions or medicine orders, 24/7.​ ​MedPoint’s API allows for a seamless integration with ProScript Connect, further simplifying the customer journey and streamlining pharmacy processes, without additional administration.​ BD Rowa​ BD Rowa advanced robotic solutions optimise dispensing, storage, and prescription delivery. Seamlessly integrated with ProScript Connect, our robots empower you to prioritise customer care and expand services. Upgrade your pharmacy with BD Rowa’s cutting-edge technology.​

Since our early beginnings in the 1980s, EMIS has grown into one of the largest clinical software providers in community pharmacy, with 45% of the UK’s pharmacies relying on our solutions to deliver effective customer care. Our industry-leading solutions have supported community pharmacies for over 15 years and are used by over 10,000 organisations across the UK. We work with more than 70 community pharmacy partners and together we’re dedicated to delivering solutions that are designed to improve both user and patient outcomes.​

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Training and support

EMIS Now

Getting the most out of ProScript Connect

Our online customer portal that holds invaluable resources, including module tours, interactive training, webinar recordings and much more. EMIS Now is a customer-focused service that allows pharmacies to log and track support tickets and receive regular updates on their cases.

Training team Accredited with LPIs Gold Standard, our training team deliver market-leading training and system optimisation to ensure you can make the most of our products and services. Whether you’re a new or existing customer, our transformation specialists can work with you to help shape your service and ensure you’re making the most of the functionality within ProScript Connect. Talk to us to find out how the team can help you to create local Standard Operating Procedures (SOPs), as well as helping you to maximise efficiencies to save both time and money. By working with your organisation to identify and recommend time saving quick wins through the use of smart configuration and advanced functionality in ProScript Connect, we could unlock significant benefits for your pharmacy.

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Looking to the future

Helping you grow As the role of pharmacy continues to evolve, so do our systems. We’re committed to support you as your business grows with our industry leading solutions. Over the last few years, we’ve been working hard to rethink the workflow in pharmacy to support your evolving needs. We’re further developing our service delivery models by integrating our core systems to provide you with an end-to-end streamlined solution. By providing you with all the features you need to run an efficient and successful business, we’re supporting you to do more with less. Our powerful cloud-based analytics suite, powered by EMIS-X technology, will be integrated into ProScript Connect. By using EMIS-X technology to further develop ProScript Connect, we will not only bring efficiency to your pharmacy but accelerate the delivery of new functionality within ProScript Connect and enable a seamless flow of data within our ecosystem. We want to empower you to deliver added-value services quickly and productively, providing maximum revenue with minimum disruption to your pharmacy.

Through our partner programme, we’ll be continuing to build our portfolio of healthcare technology providers who are bringing exciting new solutions to the market. Working with the very best partners we will ensure that you’re supported with the products you need to grow your business. We’re excited about what the future holds for community pharmacies. We have a long history of supporting our customers to deliver high quality care, and our dedicated team will be with you every step of the way during your transformation journey - ensuring you have the right technology in place to drive your business forward.

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Find out more

Email: communitypharmacy@emishealth.com

Website: emishealth.com/sectors/community pharmacy Community pharmacy

Statistics within this flipbook were last updated in July 2024 unless stated otherwise