About us

Chyna Zottola Complaints Manager

Reports to: Michaella

Biscomb-Tempest

Responsibilities I manage complaints that come into the business, ensuring they are acknowledged and escalated to the right departments quickly to help resolve any issues customers have, I also provide feedback. I work alongside most departments within the business to understand and get results for the customer. I also produce the data from the complaints logging process, this can provide key detail to the business to understand feedback, areas to improve and highlight change impacts.

What motivates you?

What’s your working style?

• Working with positive people.

• Lots of lists! Love ticking jobs off so I feel accomplished. • I enjoy variety, working on different

• Seeing great results.

• Praise and getting noticed for my work .

tasks to stay fresh through the day.

Outside of work

This is my old girl Bella who was my first baby, taught me how to keep something alive before I had Luca.

I have a 2-year-old boy Luca, he takes up most of my time, I am never bored!

My husband Danny who I have been with since school, we love to go out drink, eat and spend time with friends and family.