Pharmacy First: Supporting a service-led future in community pharmacy

Pharmacy First: future in community pharmacy What is the Pharmacy First scheme, and how can EMIS support your pharmacy in service delivery? Supporting a service-led

Contents 1. Introducing EMIS .................................................... 2. Pharmacy First ......................................................... • The challenge facing Primary Care............. • An overview.......................................................... • What it means for your business.................. • How technology can help................................ 3. PharmOutcomes ..................................................... 4. ProScript Connect ................................................. • Smart Pharmacy ................................................ • Prescription Tracking Manager ................... • Medicines Manager .......................................... • Automated Dispensing ................................... 5. Patient Access for Professionals ..................... Get in touch ...................................................................... 4 - 5 6 6 6 - 7 8 9 10 - 13 14 - 15 16 - 17 18 18 18 20 - 21 23

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Introducing EMIS The role of the community pharmacist is rapidly evolving as more pharmacies expand their service provision beyond traditional dispensing and move towards a service led business model. But with restricted budgets, time constraints and considerable pressure already placed on the sector, it’s now more important than ever that pharmacies have the right technology in place to deliver these additional services. With over two decades of experience, our technology has helped over 5,800 pharmacies deliver operational success, helping to improve patient outcomes across the UK. This document aims to give you a better understanding of how our solutions work together to improve workflow and efficiency to support your business as the community pharmacist’s role diversifies.

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5,800 pharmacies across the UK use ProScript Connect.

324,000 GP CPCS referrals from GPs to community pharmacies via our Outcomes4Health solution.

35 years supporting our customers providing front line technology to the healthcare sector.

1.6 million items processed per d ay by pharmacy teams using ProScript Connect.

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£34 million CPCS fees claimed b y pharmacies to date.

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8,900 pharmacies receiving CPCS referr als

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The Pharmacy First Initiative The challenges facing the NHS Primary care is under considerable pressure as it continues to manage a growing demand for patient care. In a bid to solve this issue and help build capacity across healthcare services. NHS England proposed a Pharmacy First scheme, in line with the Primary Care Access Recovery Plan (PCARP), to redirect workloads away from primary care teams into community pharmacy. Overview From 31st January 2024, the Pharmacy First scheme will offer patients direct access to essential healthcare services through their local pharmacy. The Pharmacy First scheme will now include urgent repeat medication supply and referrals for minor illnesses, which previously fell under the Community Pharmacist Consultation Service (CPCS).

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In addition to this, under this new scheme, pharmacists will also be able to provide medical advice and issue medications for seven common health conditions without the need for a GP referral: • Uncomplicated urinary tract infections • Shingles • Sore throat • Impetigo • Infected insect bites • Sinusitis • Acute Otitis Media

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What it means for your business

Pharmacies will receive a payment of £1000 a month , alongside a £15 consultation fee if they complete the minimum activity threshold of clinical pathway consultations each month:

February 2024

March 2024

April 2024

1 consultation

5 consultations

5 consultations

May 2024

June 2024

July 2024

10 consultations

10 consultations

10 consultations

August 2024

September 2024

From October 2024

20 consultations

20 consultations

30 consultations

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How technology can help If you decide to opt-in to the Pharmacy First scheme, it’s important to consider how your pharmacy’s IT solutions will help your business deliver these additional services. There are three areas to consider when assessing your current infrastructure: • How will you effectively manage clinical service referrals? • How will you manage your day-to-day activities giving you more time to deliver patient services? • How will you promote your services to your patients? With these in mind, we’ll look at how our industry-leading solutions; PharmOutcomes, ProScript Connect and Patient Access can support your pharmacy.

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Effectively manage your clinical service referrals PharmOutcomes Our secure, market leading end-to-end service management platform. PharmOutcomes is used by over 86% of pharmacists in England to deliver the Community Pharmacy Consultation Service (CPCS). By allowing practices to refer patients with minor illnesses into local pharmacies, we’re providing new pathways into healthcare services, and making the most of valuable pharmacist skills. Supporting Pharmacy First As the number one supplier for the national Discharge Medicines Service (DMS) and Smoking Cessation Service (SCS), PharmOutcomes has connected NHS hospital trusts, NHS 111 call centres, GP practices and Urgent Treatment Centres to pharmacies for over 11 years. By choosing PharmOutcomes as your chosen Pharmacy First IT provider, your team can effectively manage all referrals in one platform, providing a consistent approach to referral management.

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2.4 million completed CPCS follow-up referra ls.

324,000 GP CPCS referrals from GPs to community pharmacies via our Outcomes4Health solution.

11 years supporting community pharmacies.

£34 million CPCS fees claimed by pharmacies to date.

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8,900 pharmacies receiving CPCS referrals.

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Key features All referrals in one platform

Access direct links to centres supporting Pharmacy First referrals from all NHS 111 call centres, over 4500 GP practices, plus many Urgent Treatment Centres. PharmOutcomes also supports your pharmacy with referrals to and from other pharmacies. Intuitive Pharmacy First templates Access dedicated templates that support the three key elements of the Pharmacy First service. 3. Clinical pathways consultations that support the treatment of seven common conditions under a Patient Group Direction (PGD) or protocol. Supports accurate record keeping All post-consultation notes are sent directly to the patient’s GP practice via GP Connect with patient details checked by the Personal Demographic Service (DPS). 1. Minor illness consultations 2. Urgent medicines supply

CliCcklicthkethaerraorwrofworfmorore information more information

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Seamlessly manage your claims Service claims are automatically uploaded to the Manage Your Service (MYS) portal, making it even easier to claim at the end of the month. PreConsult ​ Our PreConsult solution within PharmOutcomes allows your patients to record their personal information ahead of their vaccine appointment by simply scanning a QR code on their smartphone or completing an electronic form before attending a telephone booking.

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Trusted software to manage your day-to-day ProScript Connect

We understand that pharmacy teams are already under immense pressure, and with the addition of new clinical services, this pressure is only set to increase. Our market-leading Patient Medication Record (PMR) solution, ProScript Connect, is the number one pharmacy management solution in the UK. Used in over 5,800 pharmacies, ProScript Connect helps thousands of pharmacists manage their daily tasks as efficiently as possible, giving them time to focus on providing better, safer patient care.

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5,800 pharmacies across the UK use ProScript Connect.

41% of community pharmacies across the UK choose ProScript Connect, supporting them to care for their communities.

35 years supporting our customers providing front line technology to the healthcare sector.

1.6 million items processed per day by pharmacy teams using ProScript Connect.

#1 in community pharmacy service management solutions supporting evolving business models

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The latest feature within ProScript Connect Smart Pharmacy Smart Pharmacy is designed to reduce the number of phone calls to your pharmacy and slots seamlessly into your dispensing process. The system sends messages to your patients, updating them on the status of their repeat prescriptions:

• Patients receive two automated push notifications and emails during the dispensing process.

• Once the prescription is completed, choose the final message you want to send your patient i.e. collection or delivery.

• Drastically reduce your SMS text messaging expenditure.

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Other features within ProScript Connect

Prescription Tracking Manager An integration within ProScript Connect enables you to search for and check the assigned location or status of a prescription, as well as allowing you to quickly reprint a tracking label for the selected prescription. Medicines Manager Electronically add repeat medication requests directly into the EMIS Web GP system workflow via ProScript Connect, reducing time consuming manual processes for the GP and offering a full electronic audit trail for the pharmacy. Automated Dispensing Robotic automated dispensing solutions can transform your workflow and free up more time for you to focus on face-to-face patient care. Our integrated partner solutions can automate medication dispensing, sorting, packaging or retrieval.

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Promote your services to over 17 million patients Patient Access for Professionals Patient Access (PA) is the UK’s leading independent healthcare app, supporting over 17 million users across the UK with a digital front door into both NHS and private healthcare services. By listing your pharmacy services via the Patient Access for Professionals (PA Pro) feature, patients can book appointments directly into your pharmacy, making it even easier to manage your availability and appointments in one digital platform.

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The Patient Access app has connected me with patients who may never have previously visited our pharmacy and gives us the opportunity to market ourselves as being able to offer easily accessible services which patients may never have known our community pharmacy was able to offer.” Chital Patel, Pharmacy Manager, Murray’s Chemist & Travel Clinic

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Helping your business grow in 2024

It’s more important than ever to review your current IT provision to ensure that your pharmacy is using the most effective solutions to deliver better, safer patient care. At EMIS, we’re committed to supporting you and your business as it continues to grow. Developing our solutions in line with government initiatives and sector needs to ensure that our products are supporting pharmacists on the frontline. If you would like to discuss how we can help you, contact our specialist team, who are eager to help.

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To book a free, no obligation demonstration of PharmOutcomes , ProScript Connect or Patient Access , Arrange a free demonstration

please contact us below.

Email: communitypharmacy@emishealth.com

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