Optum assured partners

Stage 6: Go live

Ongoing support

Upon the completion of the go-live process, your Partner Account Executive will arrange a call to:

After the sign-off, the team will issue you with an Assurance Certificate, confirming that the solution has undergone all necessary checks by Optum. Additionally, your Partner Account Executive will provide an invoice for the remaining assurance fee, and you’ll receive a copy of the commercial agreement from our contracts team. Once you’re satisfied with the schedule, please sign and return the agreement. Upon receipt of the signed contract and payment, our assurance team will issue a Plan to Connect document outlining the live setup process. Please complete and return this document - depending on the interface, additional information may be required from you. Once received, our assurance team will initiate internal processes to set up your solution in our live environment. The specific process varies based on the interface(s) you select.

Provide an online form to capture marketing information for use on the Optum website

Provide details of Optum documentation for placing orders (where applicable)

Stage 6 check list • Assurance certificate issued • Commercial agreement signed and returned • Plan to Connect document received and returned

Collect relevant contact details from your organisation, including partner account, technical, and finance contacts Share contact information for relevant Optum departments, such as support and customer fulfilment

Issue an assurance badge for the relevant solution

Offer an overview of the Optum Help Centre

Your Partner Account Executive will be your main contact at Optum, connecting with you regularly through quarterly follow-up calls to keep things running smoothly, and providing you with ongoing support throughout our partnership.

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