Empowering PCNs

Doubling consultation capacity with PCN Hub

Case study

South Downs Health and Care, a federation supporting ten PCNs in Sussex, has doubled its consultation capacity thanks to EMIS Web PCN Hub. By removing admin-heavy tasks and improving data sharing, the team can now spend more time on patient care and less on paperwork. Chief Digital and Information Officer Neil Kelly told us how features like Consultation Write Back and GP Connect have transformed daily operations, saving hours each day and enabling seamless collaboration across practices. Appointment slots are now shared fairly, with automatic updates and no need for manual registration or patient calls. Clinical information flows smoothly between systems, even when practices use different platforms. As a result, the federation has achieved significant cost savings and improved patient care. Mr Kelly describes the system as a “game-changer” and says they’re now looking to make EMIS Web their single system of choice.

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