EMIS Spotlight ISSUE 4 DIGITAL 2

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Future plans Ruth Wells explained: “NHS England has asked us to work with them to develop a demand management toolkit for other organisations. This will support the roll out, implementation and use of a demand and capacity tool such as Apex. “Other parts of the ICB will be using the system, too, including the estates and workforce teams. We will also be having conversations with our community and acute providers to ask them what reporting they need from us – Apex can provide reporting, analytics and intelligence across a wide range of opportunities.” Ben Hampshire added: “We are committed to working with frontline practitioners and commissioners to explore how this example can be replicated in multiple scenarios to support ongoing system-wide resilience.”

Spring 2024

Ben Hampshire, head of business delivery at Apex, said: “After witnessing first-hand the pressures the COVID-19 pandemic placed on primary care, it was clear in the data trends from late October and November 2022 that a new respiratory outbreak had the potential to have a similar impact. This is a powerful example of how readily available data from the GP electronic record can be mobilised to change what’s happening on the frontline.” Ben Hampshire - head of business delivery at Apex “We were really keen to support effective decision-making, in the hope that better planning could be made to avoid crippling pressures on the system. Some areas used the data to quickly establish respiratory hubs – moving demand away from GP practices – and provided funding

packages for practices, while for others like Kent and Medway the data formed part of an integrated picture and response to keep their finger on the pulse. “This is a powerful example of how readily available data from the GP electronic

record can be mobilised to change what’s happening on the frontline.”